Shipping Policy
Delivery time
Processing Time: Once your order is processed, it will usually ship within 2-3 business days. In special cases or during busy periods, this process may take a little longer.
Delivery Time: The delivery time of your order may vary depending on the location of your shipping address and the selected shipping service.
Shipping Fees
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Standard Shipping Fee: Our shipping fee will be determined depending on your location. This fee does not vary depending on the weight or size of the order.
Free Shipping: We offer free shipping in certain campaigns and quantity-based purchases. Information about these campaigns is available on our website or in our promotional announcements.
Shipping tracking
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Tracking Number: You will receive a tracking number via email when your order is shipped. With this number, you can track where your order is.
Untracked Shipments: Some small items may be shipped at low cost and may not be provided with a tracking number. Such shipments are usually made via standard mail.
Damaged or Delayed Shipments
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Damaged Products: If you notice any damage or defects in the products you receive, please contact us within 7 days from the delivery date. We will help to solve the problem and find the best solution for you.
Delays: Delivery times are estimates and unforeseen delays may occur. Factors such as holiday periods and weather conditions may affect delivery time. Please order with such circumstances in mind.
Return and Exchange Policy
Return policy
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30-Day Return Right: If you are not satisfied with our products, you can return the product within 30 days after receiving it. During the return process, we request that the product be unused, with labels intact and in its original packaging.
Return Process: Please visit our Return Request Form page for the product you want to return and follow the instructions. Once your return request is approved, you can send the product back to us.
Return Fee: The shipping fee for returning the product belongs to the customer. Shipping fees incurred during the return process will be deducted from the refund amount.
Exchange Policy
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30 Days Right of Exchange: If you want to change the product in a different size or color, you can request an exchange within 30 days after receiving the product.
Exchange Process: Please visit our Exchange Request Form page for the product you want to exchange and follow the instructions. Once your exchange request is approved, we will send you the new product and receive the returned product.
Change Fee: Size or color changes are free of charge. No additional fee is charged for the exchange process.
Damaged or Defective Products
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If the product you receive is damaged or defective, please contact us within 7 days from the delivery date. Return or exchange for damaged or defective products will be provided without any problems. In this case, the shipping fee for the return or exchange is covered by us.